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Frequently Asked Questions

About Paint by Numbers

What is Paint by Numbers?

Paint by Numbers is a painting kit that allows individuals to create artwork by following a pre-printed canvas with numbered sections. Each number corresponds to a specific color, making it easy for anyone to create beautiful paintings.

Where can I buy Paint by Numbers kits?

You can find a wide selection of Paint by Numbers kits on our sitepaintly.storewhere we offer various designs and themes to suit every taste.

Can beginners do Paint by Numbers?

Yes, Paint by Numbers is an excellent activity for beginners, as it provides step-by-step guidance to create a beautiful piece of art.

What materials do I need for Paint by Numbers?

The Paintly Paint by Numbers kit includes everything you need to get started. A pre-printed canvas, acrylic paint pods, 4 paintbrushes, a color guide, reference guide, direction sheet and frames. 

Can I create a custom Paint by Numbers?

Yes, Paintly offers custom Paint by Numbershere, where you can upload a photo, and we will turn it into a unique painting kit for you to complete.

What type of paint is used in Paint by Numbers?

Paintly Paint by Number kits use acrylic paint, which is water-based and dries quickly.

How do I clean my brushes while painting?

To clean your brushes, rinse them in water and gently remove excess paint with a paper towel or cloth. Make sure to thoroughly clean your brushes between colors to avoid mixing.

Can I use different types of paint for Paint by Numbers?

While acrylic paint is the most common type used, you can experiment with other types of paint, such as oil or watercolor. However, make sure to follow the specific instructions for each type of paint.

How do I prevent my paint from drying out?

To prevent paint from drying out, close the paint pots tightly after use, and store them in a cool, dry place. You can also use a wet palette or add a few drops of water to the paint to keep it from drying too quickly.

What if I make a mistake while painting?

If you make a mistake, wait for the paint to dry and then paint over it with the correct color. Acrylic paint is forgiving and allows for easy corrections.

How can I make my Paint by Numbers look more professional?

To make your painting look more professional, use a variety of brush sizes, pay attention to detail, and apply multiple layers of paint to achieve a smooth, even coverage

Can I mix colors in Paint by Numbers?

Yes, you can mix colors to create different shades or to refill a depleted color. Make sure to mix the colors in a separate container to avoid contaminating the original paint pods.

Can I varnish my Paint by Numbers?

Yes, you can apply a clear acrylic varnish to protect your finished painting and give it a glossy or matte finish.

How do I store my finished Paint by Numbers?

Store your finished painting in a cool, dry place, away from direct sunlight, to prevent fading or damage.

Are Paint by Numbers kits suitable for kids?

Yes, Paintly's Paint by Numbers kits are suitable for kids, as they offer an enjoyable and educational activity that helps develop creativity, patience, and fine motor skills. However, we recommend adult supervision for younger children to ensure proper handling of materials and a safe painting experience. Checkout our kids collection here

For Shipping & Return Policies

What do I do if I received an incorrect or faulty item?

We apologize if this has happened! Please reach out to us at olivia@paintly.store with your order number and a description of the problem. We promise to make it right for you. We'll send you a replacement and take care of the shipping costs for returning the wrong or damaged item. We know mistakes can happen, but rest assured, we'll do our best to rectify the situation quickly!

Is it possible to modify or cancel my order?

We're all about speedy order processing to ensure you receive your items as quickly as possible. As a result, once an order is placed, we generally can't make changes or cancellations. However, please review all the details carefully before submitting your order. If you notice an error, contact us right away, and we'll do our best to help.

My order has already been shipped. Can I have the delivery address changed?

The shipping address for orders that are already on their way to you cannot be changed by our fulfilment team. What you can do is that you contact Australia Post, to see if they can re-route this to you. Please note that if a package is returned to us due to an incorrect shipping address or changed address that has been entered during the checkout, there may be an additional postage fee for us to send this to you. Unfortunately, there's nothing we can do from our end once the package has left our warehouse and is in transit.

Why do you ship from China?

At Paintly, we pride ourselves on offering a highly customizable paint by number experience. Each design allows you to select from various sizes, frames, and a choice of 24, 36, or 48 colors, as well as the option of a black & white or colored canvas. Due to this extensive personalization, it is currently unfeasible and extremely costly to store all possible variations for a single product in our inventory. Shipping directly from our production facilities in China enables us to provide you with the greatest range of options at the best possible price.

Will I receive tracking for my order?

Yes, absolutely! Once your order is ready for shipment, you will receive a series of emails updating you on the status of your package. These notifications will include tracking information to help you keep an eye on the progress of your delivery. Additionally, you can manually check the status of your order at any time by visiting our shipment tracking page on our website. Your peace of mind is important to us, and we strive to keep you informed every step of the way.

Will I receive an order confirmation?

You will receive your order confirmation via email shortly after completing your purchase, usually within a few minutes. If you don't see the confirmation email in your inbox, please check your junk or spam folder. If it's still not there, feel free to contact us at olivia@paintly.store, and we'll be happy to send you a new order confirmation. Occasionally, email delivery issues can arise from small errors in the provided email address, so please ensure you enter your details carefully during checkout.

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