Shipping policy
Shipping & Handling
Processing time for orders typically takes between 1-3 business days (excluding weekends and holidays). Please note that during peak seasons, processing times may take longer. Orders containing personalized or custom paint by number kits may require additional processing time.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. For detailed information on shipping rates and delivery estimates, please visit our Shipping Information page.
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Paintly is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Paintly is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Incorrect Shipping Address
If you provide an incorrect shipping address, please notify us immediately by contacting our customer service team. We will do our best to update your address before the order is shipped. However, if the order has already been shipped, Paintly is not responsible for any additional shipping costs or lost packages due to incorrect address information provided by the customer.
International Shipping Policy
We currently offer worldwide shipping. For more information on estimated delivery times, please visit our Shipping Information page.
Returns Policy
For information regarding our return policy, please visit our Returns Policy page.
Customer Support
If you have any questions or concerns about your order or our shipping policy, please feel free to contact our customer support team at olivia@paintly.store or via our Contact Us page. Our team is dedicated to assisting you and ensuring a seamless shopping experience.