At Paintly, we are proud of our products and want you to love them as much as we do. Therefore, if for any reason you aren't entirely satisfied with your purchase, we offer a 30-Day Money Back Guarantee. No hassles, no questions asked.
1. 30-Day Money Back Guarantee
If within 30 days of receiving your product, you decide it’s not for you, just let us know, and we will issue a full refund. You don't need to return the item. This guarantee extends to every purchase made from Paintly.
2. Late or Missing Orders
If you don't receive your product within 30 days from the purchase date, don't worry. Reach out to our Customer Support team, and we will make sure you get a full refund.
3. Received a Damaged Item?
In the unlikely event that you receive a damaged or defective item, let us know within two weeks of receiving your package. We'll arrange a replacement for you right away.
4. Order Cancellations & Modifications
You can cancel your order within 12 hours of placing it. If you need to modify your order, please contact us as soon as you can. We'll do our best to accommodate your request, but please note that we can't guarantee changes after the order has been processed.
5. Claiming Your Refund
It's easy to claim your refund. Simply reach out to our Customer Support team through any of the available channels, inform us about your decision, and we will process your refund. A credit will be applied to your original method of payment within 10 business days.
Feel free to get in touch with us for any concerns or questions through email at firstname.lastname@example.org, live chat on our website at paintly.store, or via Facebook and Instagram chat.
Thank you for choosing Paintly. We aim to provide you with an enjoyable paint by number experience, and your satisfaction is our top priority!